Publication Date: 20th April 2019
Unmasked Mental Health have developed this App as support for people who are or have been suffering from mental health problems. Through the App, you can connect with other users, anonymously if you wish, to open up about the problems you are facing in a caring, private and supportive community.
Who are we? Unmasked Mental Health is a not- for – profit company registered in England. Our registered company address is: 27, Horton Street, Halifax, West Yorkshire, HX1 1QE. If you have any questions about your privacy, data or this policy, please contact us at: firstname.lastname@example.org
What Data Do We Collect? When you register with the App, you will be asked to complete a short questionnaire with your first name or username*; email address*; password*; date of birth*; location*; brief details of your illness and a short profile description. The only compulsory information you have to give to create an account is asterisked. If you complete the other information as well, this is used to generate search results so users can find each other (e.g. You can search for other users, aged between 35- 45 in Leeds who are suffering from depression). Other users will be able to read your profile description if your results have come up based on their search criteria. We ask for this information so we can provide you with the App services.
The App will ask you if it can access your phone’s photos and files. This is so that you can upload a profile picture if you’d like to. It also asks if it can access your location. This is so you can set a search radius and search by location. If you’d rather not give these permissions, please do not use the app.
The personal information we collect includes:
Why Do We Collect your Personal Details?
To provide the App and offer the App services to you
We use your personal information to provide the service you want and expect from the App. The legal ground for this is the performance of the arrangement we have with you to provide the services you’ve asked for.
The app is set to send you notifications (called “push notifications”) to let you know if you have received a message or if chats have been submitted. You can turn push notifications off from the app settings.
To keep you (and others) safe
We do not systematically review or check messages on the App. However, if other users are worried about you, they may report that to us using the “Report” button.
If, we think that you are at serious risk or danger, we may contact you by email and suggest options for professional support. .
The legal ground for this is compliance with law and regulation.
To maintain and improve our services and run our business
We may use the data you provide to improve our service. For example, we evaluate Technical Data to make sure our. We may use the data you provide to improve our service. For example, we evaluate Technical Data to make sure our service is working well or whether we need to make improvements to the App design.
We may also use Technical Data to understand more about how you use the App and your preferences.
We may also need to share data with our professional advisors. For example, to get legal advice, enforce our App Terms or to obtain insurance for our business. We also need to comply with any legal proceedings and applicable law.
This type of data sharing is allowed by law because it is in our legitimate business interests.
We’ll use your contact data to keep you updated with new features on the app and if you’ve expressly agreed, we’ll use your contact data to keep you updated about our new events and services. (You can change your mind at any time – contact us at email@example.com).
Using your Health Data
Your Health Data is sensitive personal data. We treat it as such. We keep it secure and only use it to provide the App service to you.
Please be aware that if you include your Health Data in your sign- up questionnaire or in your profile, other App users and us and our service providers (see below) will be able to see your health data via their searches for other App users. .
Or, if you don’t want to lose your account entirely, you can update or delete your Health Data by amending your profile and deleting your messages.
The legal grounds we have to use your Health Data is to provide the services you expect from the App and your consent.
Who Do We Share Your Data With? Unmasked Mental Health shares your personal data as follows:
This is to protect it from cyber attack or hacking. AWS are GDPR compliant. This means that they meet all the required standards of the EU data privacy rules. AWS do not read or access any of your data.
Who Do You Share Your Data With? Whilst you are using the App, you will be sharing your personal data, including Health Data contained in your messages with the recipient of the message.
How Do We Protect Your Data?
Encryption & Security: We use a variety of security measures, including base64 encryption to maintain the safety of your personal data. Your personal data is contained behind secured networks and is only accessible by other registered App users and a limited number of people who have special access rights to such systems for the purposes of providing, maintaining and supporting the services which we provide to you.
How Long Do We Keep Your Data For?
We retain your personal data for as long as necessary to fulfil the purposes for which we collect it, and as required by law and regulation. You should be aware that we delete your account and all data associated with it from the server after 6 months of inactivity. You also have the right to request that we delete your personal data at any time.
This may result in us no longer being able to provide the services to you. You can delete messages you have sent at any time from within the App. You can amend your Profile data at any time within the App. Please see “Your Rights” below.
Your Rights. This is a summary of your rights under data protection law. Some of these rights are very complex so we have just summarised them. You may obtain guidance from the ICO for a more detailed explanation.
Email us at privacy@UnmaskedMentalHealth.com to exercise any of your rights in relation to personal data.
Please note that we will attempt to reply within 14 days but during busy periods, it may take up to 30 days.
We may ask for proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill) in order to verify your identity before carrying out your requests.
Complaints If you have a concern about how Unmasked Mental Health is using your data, please contact us at privacy@UnmaskedMentalHealth.com and we will strive to put your mind at rest. If you’re unhappy with our response or if you need any advice you can contact the Information Commissioner’s Office (ICO). Telephone: 0303 123 1113 or via the website www.ico.org.uk
Changes to this Policy If we decide to change our Privacy and Cookies Policy to reflect changes in the App or the law, we will post the changes on our App and, where appropriate, notify you via the App. We strongly encourage you to read our Policy and regularly check for any changes. The date this Policy was last changed is in the heading at the top of the page
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at Privacy@unmaskedmentalhealth.co.uk or by mail using the details provided below:
4 Albion Street Halifax HX1 1DU