Testimonials

At Unmasked Mental Health, real voices share powerful stories of hope, resilience, and transformation. 

Through supportive counselling services, peer-led hubs, and inclusive activity groups, individuals of all backgrounds find a safe space to open up, heal, and reconnect with themselves and others. Their heartfelt testimonials reflect Unmasked’s mission: to provide non-judgmental support that empowers people to reclaim their lives and thrive.

Counselling Clients

“This is the best counselling service I’ve ever used or encountered. The setting and welcoming on arrival was really encouraging and calming. I found the website user friendly and simple to use. My counsellor was very good at listening and had a real skill in reflecting back to me things that were clearly issues or misconceptions that I hadn’t considered. This I came I think from her skill and focus. It was nice to be in a setting where I wasn’t burdened by tools or scales to measure my feelings, the process was far more organic and creative I felt. I would recommend to anyone suffering with Mental health issues.”

Counselling Client

 


 

“I don’t think I’d be in the place I am now if it wasn’t for my counsellor.

When I first started, I was in quite a dark place . My counsellor listened, put a different aspect on things which I took away with me and now I’m back even stronger.

I feel empowered and back to my happy self and a lot of that is down to UMH.”

Counselling Client

Hub and Activity Group Clients

“Why Unmasked works for me

It has helped me with socializing. I go into town for shopping, but I rarely talk to people. I just get what I need and return home.

When I go to the group at Unmasked, I am welcomed, and I feel I have somewhere to go. Even if I do not feel like attending one week, I know I am always invited which makes me feel wanted.

There is no judgement. It does not matter what I look like, what I wear or if I haven’t brushed my hair. It doesn’t matter if I am feeling down, if I’m quiet or loud, I am accepted.

I trust the people who I talk with, and I feel safe. I trust the facilitators and feel supported. I don’t feel alone in my thoughts.

If a relative or friend asks me if I’m ok, I mostly say yes, I’m ok. At Unmasked I can say how I really feel. I can say if I am not doing so well, and I am given the time and patience to talk but I don’t have to worry about being judged or that I am a burden. At Unmasked I can safely offload without it becoming the entirety of who I am, and this makes me feel normal.

Unmasked is a place where I can socialize, trust people, talk about my feelings and it helps me through difficult periods. I come away knowing I am stronger than I think and that it is more than OK to talk.

Thank you Unmasked.”

Hub Attendee

 

 


 

“I accessed your services in Halifax last summer. I was going through some serious physical and mental health problems at the time (which contributed to my move from the area). I attended a few of the peer support sessions and found it so nice to informally chat to others, share coping mechanisms and just have someone that was there, non-judgemental to the situations.

I just want to send my appreciation and thanks to those involved as I do feel it was one of the things that kept me alive.

Since then I have accessed local services in my new area, been back in touch with my family, and escaped an extremely abusive and toxic environment, all whilst addressing the loss of a parent. Your service helped me immensely over that 4-6 week period.

Thank you for all your hard work and for setting me on a path of rebuilding my life again, and appreciating being alive, even when I didn’t feel like I wanted to be.”

Hub Attendee

 


 

“I was brought up in a strict religious household and lived in a very small village where everyone knew each other. As a male you were told to never show your emotions or feelings, as this was seen as a sign of weakness, and it was ingrained in me to put on a strong front.

My dad passed away when I was ten and it hit me hard, I began to rebel against things.

Religion didn’t matter and I became my own person, I was always the black sheep of the family and at weekends I would stay with my auntie and uncle where I received abusive behaviour. They were religious and I was told not to tell anyone so I did what they asked, even though it would affect me for years.

I left home at sixteen, got a job and my own place, not really speaking with my family. Later, I would get married, to do what my family approved of and go on to have a family of our own. Unfortunately, the marriage did not work out. Regardless of this I carried on working and went on to bring up my son until he passed away. I had dealt with deaths in my family, having lost 6 family members in 7 years.

One day I ended up walking out of work, contemplating ending my life. I was sectioned after this and eventually sent home. I started drinking alcohol heavily and was feeling like I was at rock bottom when one day I came across Unmasked Mental Health when I was sitting at home. After reading up on it I decided to book counselling sessions.

At first, I found it hard to open up because I had lost trust in people and was wary of them, but after around ten sessions I finally felt ready to open up. My counsellor was brilliant unlike anything I had imagined, she wasn’t stuck up or stiff and clinical – she was down to earth, listened to me and did it without judgement. The more sessions I attended, the more I understood why I was feeling the way I was. My counsellor gave me homework which helped me delve deeper into the issues I was facing, and we talked through all of it.

I decided to continue sessions with my counsellor at Unmasked Mental Health and it was so refreshing and valuable to have the time to explore all my issues, I realised I had been carrying the weight of the issues I’d faced for years; it all came to a head and eventually it was bound to explode. Attending the Unmasked peer to peer support hubs also really helped in knowing that I’m not the only person that was suffering from mental health issues.

12 months ago I suffered a stroke, Unmasked have been brilliant in my recovery. When I look back I realise that Unmasked Mental Health saved my life. I now live one day at a time and I am at a point where I am close to being a volunteer as part of the Unmasked Team, helping others who need the same support I needed. I owe it to the organization and to myself to help others – the same way I was offered help when I was at rock bottom.”

Hub attendee

Work Placement Counsellors

Over the past year at UMH, I have received incredible support and reassurance, which has helped me realize my capability to succeed in the career I am training for.

This experience has allowed me to grow in confidence, competence, and understanding, making me more resilient and self-aware. UMH, along with its dedicated staff and trainee counsellors, has truly transformed me, both professionally and personally. I am immensely thankful for the opportunity to train at UMH and for the lasting impact it has had on my journey.”

~ Placement Counsellor

 


 

Unmasked is an enjoyable placement and I feel that I have excellent support from staff and peers.

It is a place where I feel like I can reach towards my full potential as a counsellor.

This has been a brilliant experience for me so far and I am really appreciative of unmasked for this opportunity.”

~ Placement Counsellor

 


 

I’m a trainee counsellor and consider myself very lucky to be gaining such a wide range of experience at Unmasked in Halifax.

It’s a real privilege to work with our lovely clients at the same time as feeling supported by a fantastic staff team. Unmasked is a brilliant organisation which makes a huge difference by making counselling accessible and available to anyone who needs it.”

~ Placement Counsellor

 


 

“I have found my time at Unmasked Mental Health to be extremely supportive and lovely. Every staff member and volunteer has been wonderful, and the environment here is truly nurturing and enriching. Through this opportunity, I’ve had the privilege of working with a wide range of clients, each experience allowing me to grow both personally and professionally as a therapist.”

~ Placement Counsellor

 


 

The team at UMH is incredibly dedicated and passionate about their work. They are always ready to offer guidance and support when needed, which has made my journey here even more meaningful. I’m incredibly grateful to be part of such a compassionate and caring team.

I would like to thank everyone at UMH for creating such a welcoming and kind environment. I feel privileged to contribute to the work being done here, and this experience has only strengthened my passion for mental health work. I am excited to continue building on all that I’ve learned during my time with UMH.”

~ Placement Counsellor

 


 

“My experience at Unmasked has been very positive. I really enjoy coming to the centre – it’s a supportive environment and I feel everyone from the managers to the reception staff is there to help.

It has been for me the perfect placement in which to start my journey as a therapist and it has so far allowed me to work with a range of clients with different issues.

The induction was fun and informative and the ongoing appraisals are very useful too. Generally, everything is well-organised and I look forward to coming in each week.

~ Placement Counsellor

Hub Facilitators

Volunteering with UMH has been an incredibly rewarding experience. Being part of an organisation that actively supports mental health and provides a safe space for people to talk has been both meaningful and fulfilling.

I’ve gained valuable skills, met some wonderful people, and have felt truly appreciated as a volunteer. The work UMH does is so important, and I’m grateful to be a small part of it.”

~ Saifa M – Hub Facilitator & Volunteer

 

 


 

“I first joined Unmasked Mental Health after seeing a poster for the Cross Stitch Workshop in October 2023. As an avid cross stitcher, it was the perfect opportunity to meet like-minded people and enjoy some time away from home. Later, I also got involved in the Knit and Natter group, helping to promote it online.

Before long, attendance grew, and we now welcome 12-14 people each session, knitting for both ourselves and charity. These groups have provided a wonderful space for creativity, connection, and support.”

~ Toni H – Volunteer for Activity Groups

 

 


 

“I look forward to my weekly hub meetings and catch up with my hub users, seeing how the groups help the members is amazing, seeing the progress they make really is remarkable it really helps me with my own troubles.

I have made such great friends from the hubs, we are like a little family that help each other when we are at our lowest points in life.”

~ Ange – Hub Facilitator

 

 


 

“I’ve found my time volunteering at Unmasked to be extremely valuable in terms of developing my confidence in a work environment. This is something I don’t have much experience in as I have only worked in creative industries before.

Having the opportunity to have a go at reception work as well as running the warhammer group and organising some small events has boosted my confidence massively!”

~ Sami J – War Hammer Facilitator

 

 


 

“I have been volunteering for Unmasked Mental Health for almost 3 years now. I find it such a rewarding role as mental health support is so vital within the Community.

Through the hubs I have worked with other amazing volunteers and have met some fantastic members. Seeing the growth of people from one week to the next, is the part of the role that I love the most.”

~ Laura P – Hub Facilitator