We Are Hiring! – Full-Time Reception & Office Administrator

Unmasked Mental Health has a fantastic opportunity for an experienced Reception & Office Administrator to join our team on a full time basis.

The ideal candidate will play a pivotal role in ensuring the smooth operation of our office by managing administrative tasks, supporting staff, and maintaining efficient office systems. This position requires a proactive individual who can handle various responsibilities while providing excellent service to both internal and external stakeholders.

Key responsibilities includes:

Reception:

Managing the reception, directing visitors to the right place and advising Counsellors when clients have arrived.
Registering all visitors upon arrival.
Answering incoming calls to the organisation, assisting with queries or directing the enquiry to the right person.
Allocating safety alarms to all volunteers through our system and disabling them when they have left the building.
Ensuring that the reception, meeting rooms and office environment is tidy, presenting a professional image for all volunteers and visitors.
Proactively ensuring that the poster boards are updated.
Ensuring the meeting room is prepared prior to all hubs, activity groups and meetings.

Administration:

Managing all emails coming into the organisation’s general shared mailbox and dealing with them wherever possible or forwarding them to the relevant person.
Contacting clients and other third parties setting up meetings and booking appointments
Assisting the Team with filing, photocopying and other general administration
Undertaking DBS checks for volunteer counsellors, volunteers and facilitators
Collating statistics for reporting purposes
Collating all documents and materials used for training
Collating information from the Hub Facilitators and ensuring the information is input into the system
Ordering stationery and supplies for the office, training and events
Supports in the planning of any external fundraising events
Working in collaboration with the Service Support Manager to ensure Health & Safety requirements are satisfied

Experience/Knowledge/Qualifications Required:

Previous experience in an busy administrative role is essential. Minimum 3 years.
Ability to use Office 365 packages including Word, Excel, Outlook, Powerpoint.
Strong organisational skills with the ability to manage multiple tasks simultaneously.
Excellent phone etiquette and interpersonal skills for effective communication with clients and colleagues.
Detail-oriented approach to administrative tasks, ensuring accuracy in data entry and record management.
Ability to work independently as well as part of a team in a fast-paced environment.

The successful individual will report to our Service Support Manager.

This role is a full-time (37.5 hours per week) office based role located in central Halifax. Hours are 8.30am-5pm with one hour lunch.

Salary is £24,275.00 per annum.

Closing date for all applications is 31st January 2025.

To apply for this role, please email a copy of your CV to m.stead@unmaskedmentalhealth.co.uk